Thank you for shopping at egymore.com
If, for any reason, you are not completely satisfied with a purchase. We invite you to review our policy on refunds and returns.
Your Order Return/Refund Rights
You are entitled to return/refund Your Order within 14 days without giving any reason for doing so.
However, the deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, you must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By visiting this page on our website: : www.egymore.com
- By sending us an email: info@egymore.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
After 14 days passed, You are entitled to return Your Order until 30 days clarifying the return reason for doing so.
In order to exercise Your right of refunding within 30 days, you must inform Us of the reason by means of a clear statement. You can inform us of your reason by:
- By visiting this page on our website: www.egymore.com
- By sending us an email: after.sales@egymore.com
We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return/refund, please make sure that:
- The Goods were purchased no later than 30 days
- The Goods are in the original packaging
- The following Goods cannot be returned:
- Goods that were damaged in anyway. (team of specialists will revise the products in the return process)
- Damaged packages will not be returned
- Appliance products are always sensitive, please make sure to assemble them in the right way as mentioned in the manuals provided. Any fault that will cause the product to fail working, no return will be made.
- Products that are missing one part or more will not be returned
Important statement, we reserve the right to refuse returns/refunds of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: Industrial West – 10th of Ramadan city
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By visiting this page on our website: www.egymore.com
- By sending us an email:after.sales@egymore.com
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